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Chatbots are not just for fun in messenger apps — they’re being used in customer service technology too.
integrates with the industry-leading Facebook Messenger and allows users to shop from within the messenger app itself.
Chatbots use artificial intelligence to hold a conversation with you and automatically complete tasks such as creating calendar invites, ordering food and purchasing the perfect shoes.
As popular messenger apps such as Whats App, Facebook Messenger, Slack, Kik and We Chat open their technology APIs to developers who can create automatic bot apps, some of the world’s biggest brands such as Nike and Uber are beginning to integrate their services with messenger bots.
The bot can answer questions you might have, share your ride details with friends and family (where you are, when you’ll arrive, etc), share addresses (others can then request their own Uber simply by clicking) and help you get where you’re going while talking about it with Uber or the group you’re meeting at the event/restaurant/bar.
Dutch airline KLM, like most airlines, was quick to embrace social media for sharing updates and handling complaints.